RN

FAQs

RN.com Frequently Asked Questions

If you don’t find the answer to your specific question here, we’re happy to help: Simply contact us and we’ll get you the information you need.

Administrative

Can I print a copy of my certificate at a later time or from another computer?

Yes. You can print certificates at any time from any computer that has Internet access. Just log on to your account, click on the “Access my Certificates” link, and you will see your certificates of completion. Click on the View/Print button and print your certificate.

How can I update my account information with my group ID number and/or User ID number?

An RN.com representative can update your account for you. Please send an email to info@rn.com with the Group ID number and/or User ID number, and we will add them to your account.

How can I update my name change due to marriage?

An RN.com representative can update our account for you. Please send an email to info@rn.com with the original name on the account and the name you would like it to be changed to.

Is your website secure?

Yes. RN.com is secured by VeriSign and we do not retain any credit card information. If you do not feel comfortable purchasing online, we can accept your credit card information over the phone.

What are your hours of operation?

Our customer service hours are from 7:00 am to 4:00 pm PST. Our goal is to respond to your inquiry within 48 hours.

What do I do if I forget my password?

Click on the ‘Log in now’ button on the top left section of the home page. Once the log in screen appears, click on the ‘forgot your password?’ link. Enter the email address you used when registering, and your password will be sent to that email account. If your email address has changed, please email info@rn.com.

When will I receive my completed NY Child Abuse form that I faxed/scanned to you?

NY Child Abuse forms are completed every Friday. You will receive an email with your completion form with Part B completed attached to the email. If you don’t hear from us within 5 days, please contact us to make sure we received your fax.

Why do I get an error message when I enter my username/password?

If you are getting an error message that the username/password is incorrect, the issue is with what you’re typing. If there’s no error message, but you keep being returned to the login screen, then your cookies need to be enabled.

To enable cookies, please try the following:

For most computers: Go to Tools, Internet Options, Privacy tab, Advanced, check the box to override automatic cookie handling, click to accept first-party cookies and third=party cookies. (Note: you may not be able to change the setting on work computers.)

Payment and Refunds

Can I use any credit card?

We accept all major credit cards.

Can you send me a receipt of my recent purchases?

You can print a receipt of your purchases ONLY at the time of sale; therefore, the only way to request a receipt after the time of sale is by emailing a request to info@rn.com.

How can I register for a membership or a course if I do not want to use a credit card?

Yes. You can mail a check to the following address:

RN.com
12400 High Bluff Dr.
San Diego, CA 92130

Please make your check payable to RN.com.

Once we receive your check, we will activate your account and notify you via email. Please make sure you have already created an account before mailing the check, and that you include an email address in the account. Also, make sure the check is in your name, or let us know to what account we should apply the funds.

How do I pay for courses?

You must first register for an RN.com account (registration is free). You can then do any of the following to pay for courses:

1. During the registration process you may be prompted to pay for an unlimited membership. If this occurs, you may pay at that time.

2. If you do not wish to pay at that time, or you would like to pay for the courses individually, just click the cancel button at the bottom of the screen. You will then be taken to the “Member Services” page.

3. Click on “take a course” and navigate to the course you would like to take. After reviewing the course materials, click the “take test” button. At this time you will be prompted to pay for the course.

CE Reporting

How can I find out the continuing education requirements for my state board?

Every state has different requirements; therefore, you will need to check with your state's board to verify what you need. RN.com is an accredited provider of nursing continuing education by ANCC. A good resource for state requirements can be found at NursingCenter.com.

I have a Florida (FL)/Georgia (GA) license. Do you report my courses to CE Broker?

Yes. We electronically report to CE broker ONLY for Florida and Georgia nurses. The first step would be to check your RN.com account under the “Licenses” section to verify that your license number is listed. RN.com reports to CE Broker every Tuesday and Friday, but if a user’s license number is NOT listed within this section of their account, his or her courses will NOT be reported.

If you do NOT have your license listed within your account, please add this information. Please make sure to include all letters and numbers, with NO dashes or spaces.

After you add your license information into your RN.com account, we can manually report to CE Broker at any time.

When I take courses, how do I notify the state board?

Each state is different when it comes to CE reporting. You should check with your individual state board for instructions on how to report CE.

Will my state accept RN.com courses?

Our accreditation is American Nurses Credentialing Center (ANCC), which is national. Most states accept this accreditation, but you should check with your state board to verify.

Accreditation

Do you offer courses for Case Management?

Yes. We are a PACE Provider for CCMC®; this means that the courses in the CCMC category have been pre-approved for Case Managers (CM).

Note: Non-CCMC approved courses may still be eligible, but the CM is responsible for validating with CCMC if the courses qualify for CE credit. The CM is also responsible for the fee for submitting a non-pre-approved course. Please note that any nurse may take these courses.

Does California accept your CNA courses?

No. We are not currently a CNA CE Online Provider by the California Department of Public Health (effective July 1, 2014).

It is the CNA’s responsibility to ensure classes taken online qualify to enhance the knowledge and skills of the duties of a CNA.

Is RN.com accredited?

RN.com is accredited as a Provider of continuing nursing education by the American Nurses Credentialing Center’s (ANCC) Commission on Accreditation.

What does it mean when it says “this course will expire” on a certain date?

The expiration date on the title page of each course is the date by which we must update or retire the course. Most RN.com courses expire after three (3) years; however, on occasion a course will expire before a three-year period. We recommend that you plan to complete the post test before the expiration date. If you pass the course before the expiration date, your certificate will still be valid after that date.

Exams

I just completed a course and started a post test, but I didn’t have time to finish it. Can I go back later?

Unfinished post tests are cleared out on a weekly basis. If a test has been left unfinished for more than five (5) days, you will need to restart the post-test.

My travel company assigned an exam, but I didn’t pass the test. Can you give me a new code?

RN.com cannot assign a new code. Your Credentialing Analyst or Staffing Partner will be notified automatically if you need a new code, and will advise you on the next step. Please contact your Credentialing Analyst or Staffing Partner for immediate assistance.

My travel company assigned an exam, but my test code isn't working. What is the problem?

You can only enter your test code once. If you have entered it previously, you won’t be allowed to enter it again, and will need to have a new code assigned to you. Please contact your Credentialing Analyst or Staffing Partner for a new test code.

What happens if I fail a test?

Please contact your Credentialing Analyst or Staffing Partner for immediate assistance.

Technical Issues

I can’t view the course materials.

If you are having trouble pulling up course materials, it may be due to your Internet browser's pop-up blocker. Try holding down the Shift key on your keyboard while clicking on the “Click here” button. Doing this will override most pop-up blockers. (Keep in mind, larger courses need more time to load.) Also, you may try using a different browser, as sometimes certain browsers do not allow pop-ups at all.

I’m using a Mac and I can’t view the course.

Mac users may have to update their Flash player in order to view some of our courses.

My certificates aren’t opening up; it asks me to find the file to open or save with.

You need to have a reading program to view the certificates. You can install a free version of Adobe Reader by searching online.

Group Memberships

Do you offer memberships for CE courses?

Yes. We offer Group Memberships at a discounted rate. These annual memberships provide full access to our entire catalog of CE courses. For more details on courses offered and group rates, please contact groupeducation@rn.com and we can set you up with a membership.

Do you offer memberships for Exams?

Yes. We offer Group Exam Memberships, where you can assign exams to your clinicians at a differentiated rate. You are charged based on the number of exams assigned during the bi-annual billing cycle. For more details on Exams offered and pricing, please email groupeducation@rn.com and we can set you up with a group membership.

RN.com helps advance your profession through its high quality continuing education services.

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